Refund Policy

Effective Date: August 8, 2026

At Coastal Mystic Gems, every piece is handmade and carefully inspected before shipping. Because most of our jewelry is one of a kind, we offer a limited return period. Please review this policy before completing your purchase.

Returns of Undamaged Items

If you change your mind about an undamaged item, you must contact us at coastalmysticgems@gmail.com within 7 calendar days of the UPS-confirmed delivery date.

Please include your name, order number, and the item you wish to return. Do not send an item back before receiving return authorization and instructions from us.

Once your return is approved, it must be shipped within 3 business days. To qualify for a refund, the item must be:

Unworn and unused
Undamaged and unaltered
Free from perfume, cosmetics, smoke, and other odors
Returned with all original packaging and materials

We reserve the right to deny a refund if an item does not meet these conditions.

Return Shipping

Customers are responsible for return-shipping costs for undamaged items. We strongly recommend using a trackable shipping service and keeping the shipping receipt until the return is completed.

Coastal Mystic Gems is not responsible for returned packages that are lost, damaged, or misdirected in transit.

Original shipping charges are nonrefundable. If the original order qualified for free shipping, no original shipping charge will be deducted from the refund.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued for the item’s purchase price, including any applicable tax, to the original payment method. Original and return-shipping costs are not refundable unless the item arrived damaged or we sent an incorrect item.

Although we will initiate an approved refund promptly, your bank or payment provider may require additional time to post it to your account.

Items That Cannot Be Returned

The following items are final sale and cannot be returned unless they arrive damaged or incorrect:

Custom or personalized jewelry
Made-to-order pieces created to the customer’s specifications
Items that have been resized, altered, repaired, or modified
Gift cards
Items marked “Final Sale”
Items returned after the stated deadlines
Items showing signs of wear, damage, improper care, or exposure to chemicals

Exchanges

Because most Coastal Mystic Gems pieces are one of a kind, we cannot guarantee that another identical item will be available. We do not offer direct exchanges.

If you wish to purchase a different available piece, you may return the original item according to this policy and place a new order separately.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If your jewelry arrives damaged or you receive the wrong item, email coastalmysticgems@gmail.com within 3 calendar days of delivery.

Include:

Your name and order number
A description of the problem
Clear photographs of the jewelry
Photographs of the interior packaging
Photographs of the outside of the shipping box and label

Keep the item and all original packaging while the issue is reviewed. Depending on the circumstances and availability of the piece, we may offer a repair, replacement, or refund.

Because many pieces are handmade and one of a kind, an identical replacement may not be available. Please also review our Shipping Policy for additional information about shipping damage and lost packages.

Order Cancellations

To request a cancellation, email us as soon as possible at coastalmysticgems@gmail.com.

An order may be canceled for a full refund only if it has not yet been shipped. Once an order has been transferred to UPS, it cannot be canceled and must follow the return process described above.

Custom or made-to-order work may not be canceled after materials have been purchased or work has begun.

Refused and Unclaimed Packages

Orders that are refused, left unclaimed, or returned because the customer did not provide an accurate address may be treated as an ordinary return if the item arrives back in its original condition.

Original shipping expenses and any additional carrier or return fees may be deducted from the refund. Reshipping costs are the customer’s responsibility.

Contact Us

For return, refund, or cancellation requests, please contact:

Coastal Mystic Gems
Email: coastalmysticgems@gmail.com