​

Effective Date: August 8, 2026

Coastal Mystic Gems respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website, place an order, contact us, or subscribe to our emails.

​

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Place an order

• Complete a contact form

• Subscribe to promotional emails

• Communicate with us by email

• Request customer service, a return, repair, or replacement

​

This information may include your name, email address, billing address, shipping address, order information, and messages you send to us.

When you visit our website, certain technical information may also be collected automatically. This may include your IP address, browser type, device information, pages visited, referring website, approximate location, and interactions with the website.

​

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Arrange shipping and provide tracking information

• Communicate with you about your purchase

• Respond to questions and customer-service requests

• Process returns, refunds, repairs, or shipping claims

• Prevent fraud and protect the security of our website

• Maintain business, tax, and transaction records

• Improve our website, products, and customer experience

• Send promotional emails when you have chosen to subscribe

• Comply with applicable legal obligations

We only use personal information for legitimate business purposes and as otherwise permitted or required by law.

​

Payments

Payments may be processed through Wix Payments or other payment providers, including credit-card processors, PayPal, and Apple Pay.

Payment providers process your payment information according to their own terms and privacy policies. Coastal Mystic Gems does not directly receive or store your complete credit-card number, Apple Pay credentials, PayPal password, or other payment-account login information.

​

Wix Website Platform

Our website is created and hosted through Wix.com. Wix may collect, store, and process visitor and customer information on our behalf to provide website hosting, online-store functionality, order management, security, analytics, and other website services.

Your information may be stored through Wix’s data storage, databases, and applications. Wix may process information in the United States and other countries in which it or its service providers operate.

For more information about Wix’s data practices, please review the Wix Privacy Policy.

​

Shipping

We use UPS to fulfill and deliver orders. We may share your name, shipping address, email address, and other information reasonably necessary to create a shipping label, deliver your package, provide tracking updates, or handle a shipping claim.

​

Email Marketing

You will receive promotional emails only if you voluntarily subscribe or otherwise provide appropriate permission.

Promotional messages may include new-product announcements, jewelry releases, special offers, market appearances, and other Coastal Mystic Gems news. You may unsubscribe at any time by selecting the unsubscribe link included in a promotional email or by contacting us at coastalmysticgems@gmail.com.

Unsubscribing from promotional emails will not prevent us from sending necessary transactional communications regarding an order, payment, shipment, or customer-service request.

​

Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small data files placed on your device that help the website function and may remember preferences, maintain shopping-cart activity, improve security, analyze website performance, and help us understand how visitors use the site.

Cookies may include:

• Essential cookies required for the website and checkout to function

• Functional cookies that remember selections and preferences

• Analytics cookies that help measure website use and performance

• Marketing cookies, if advertising or marketing services are enabled

You can adjust your cookie preferences through the cookie banner, when available, or through your browser settings. Disabling essential cookies may prevent certain website features from working correctly.

​

When We Share Information

We may share personal information only as reasonably necessary with service providers that help us operate our business, including:

• Wix and its affiliated services

• Payment processors

• PayPal and Apple Pay when selected

• UPS and shipping-related service providers

• Email-marketing providers

• Website analytics, security, and fraud-prevention providers

• Professional advisers, such as accountants or legal advisers

These businesses may use information according to their own privacy policies and service terms.

We may also disclose information when required by law, to respond to a valid legal request, to protect our legal rights, to investigate suspected fraud, or to protect the safety and security of our customers and website.

Coastal Mystic Gems does not sell customers’ personal information.

​

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain transaction and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

The length of time information is retained may vary according to the type of information and the reason it was collected.

​

Your Privacy Choices and Rights

Depending on where you live, you may have the right to request:

• Access to certain personal information we have about you

• Correction of inaccurate personal information

• Deletion of certain personal information

• A copy of certain personal information

• Withdrawal of consent to receive promotional emails

Some information may need to be retained for completed transactions, tax requirements, fraud prevention, legal compliance, or other legitimate business purposes.

To submit a privacy request, email coastalmysticgems@gmail.com. We may need to verify your identity before completing the request.

​

Data Security

We use reasonable administrative and technical measures, together with the security features offered by Wix and our service providers, to help protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through or stored by the website.

​

Children’s Privacy

Our website and products are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information through our website, please contact us so we can review and delete the information when appropriate.

​

Third-Party Links

Our website may contain links to third-party websites or services. Coastal Mystic Gems is not responsible for the privacy, security, or content practices of websites we do not control. We encourage you to review their privacy policies before providing personal information.

​

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services, payment methods, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Continued use of the website after an update means the revised policy will apply to future interactions with the website.

​

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Coastal Mystic Gems
Email: coastalmysticgems@gmail.com
Location: Florida, United States