Shipping Policy
At Coastal Mystic Gems, each order is carefully inspected and packaged to help ensure your jewelry arrives safely and beautifully.
Processing Time
Ready-to-ship orders are shipped by the end of the next business day after payment is received. Orders placed on weekends or holidays will be shipped by the end of the next regular business day.
Custom and made-to-order pieces may require additional preparation time. The expected completion and shipping timeframe will be provided when the order is placed.
Shipping Area
We currently ship only within the United States. We do not offer international shipping at this time.
Shipping Rates
We offer a flat UPS shipping rate of $6.95 for orders under $100.
Orders of $100 or more qualify for free standard shipping within the United States. The order total must reach $100 after discounts and before taxes to qualify.
Tracking and Insurance
All orders are shipped through UPS and include tracking. Once your order has shipped, you will receive an email containing your tracking information.
Each shipment is insured for the full purchase value of the order.
Estimated Delivery
Delivery times vary depending on the destination and UPS service conditions. Please remember that the next-business-day promise refers to when your order will be given to UPS—not when it will be delivered.
Coastal Mystic Gems cannot guarantee an exact delivery date or be held responsible for delays caused by UPS, severe weather, holidays, natural disasters, or other circumstances outside our control.
Please Check Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an error, contact us as soon as possible. We will gladly update the address if the package has not already shipped. Coastal Mystic Gems is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because an inaccurate or incomplete address was provided.
If an order is returned to us because of an incorrect address, the customer may be responsible for the cost of reshipping it.
Damaged Orders
Although every order is packaged with care, damage can occasionally occur during shipping. If your order arrives damaged, please contact us within three calendar days of delivery.
Include:
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Your name and order number
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Clear photographs of the damaged jewelry
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Photographs of the interior packaging
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Photographs of the outside of the shipping box, including the shipping label
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Please keep the damaged item and all original packaging while we submit the claim. After reviewing the information, we will work with you to arrange a replacement, repair, or refund, depending on the circumstances and availability of the piece.
Because our jewelry is handmade and many pieces are one of a kind, an identical replacement may not always be available.
Lost Packages
If UPS confirms that your package was lost in transit, Coastal Mystic Gems will offer a replacement when possible or issue a refund.
If tracking shows that the package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask members of your household and nearby neighbors.
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Allow one additional business day, as packages may occasionally be marked delivered shortly before arrival.
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Contact UPS to request assistance locating the package.
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Contact Coastal Mystic Gems so we can assist with the investigation or claim.
A package marked as delivered is not automatically considered lost. A replacement or refund will be determined after UPS completes its investigation.
Questions About Your Order?
If you have questions about shipping or need help with an order, please contact Coastal Mystic Gems through our website. We will be happy to assist you.